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Refund policy

At RizWards Leather, our commitment is to provide you with the finest leather products tailored to your exact requirements. As each item is meticulously crafted to meet your specific needs, we regret that we cannot accept returns or exchanges.

Customs and Import Taxes: Please be aware that as a buyer, you are solely responsible for any customs and import taxes that may apply to your orders. Additionally, RizWards Leather cannot be held accountable for any delays caused by customs processes.

Cancellations: We understand that circumstances may change, and cancellations are accepted. To request a cancellation, kindly notify us within 12 hours of placing your purchase order.

Assistance and Support: Your satisfaction is our priority, and we are here to help you throughout the ordering process. If you encounter any challenges or need assistance while placing your order, please do not hesitate to contact our customer support team.

Quality Assurance: At RizWards Leather, we take immense pride in the craftsmanship and quality of our leather goods. We ensure each item is produced to the highest standards to meet and exceed your expectations.

Damaged or Defective Items: In the rare event that your order arrives damaged or defective, please reach out to us immediately, providing detailed information and supporting evidence. We will promptly investigate the matter and offer an appropriate solution.

Non-Delivery: If your order fails to arrive within a reasonable timeframe, please contact us so we can initiate an investigation and take the necessary steps to address the issue.

We appreciate your trust in RizWards Leather and look forward to providing you with exceptional leather products and excellent customer service. Should you have any questions or concerns, please do not hesitate to reach out to us.